What to Look for in a Janitorial Service

Look for in a Janitorial Service

If you run your own business, especially one in an office building, you probably think it’s worth it to invest in the best janitorial cleaning service you can find. But how do you know if you’re really getting your money’s worth? Luckily, there are some signs that will give you an idea of whether or not your janitorial service is doing its job right. Here are just three simple ways to evaluate janitorial cleaning service performance.

1) Verify Experience

When evaluating janitorial service providers, you want to ensure that they have experience cleaning your type of business. Ideally, they'll have served similar businesses with similar features. For example, if you own a restaurant, look for someone who has served other restaurants. Find out how often they clean each facility and whether or not it's all done by employees or through sub-contractors. An experienced service will have employees on staff that is dedicated solely to one facility so that attention can be paid specifically to your needs.

2) Verify Certifications

As with any business dealing, it’s important to verify that anyone or any company you’re thinking of working with has all the necessary certifications. For example, if your office is near an airport, you’ll want someone who has FAA certification. On top of being up-to-date on industry standards and local laws, it shows that they have taken their craft seriously enough to put in extra hours at school or on the job site. If an individual or service doesn’t have what you need, move on to another candidate – there are plenty out there! Also, keep an eye out for whether janitorial services have insurance – it’s a great added security measure.

3) Verify References

When checking references, you'll want to interview two or three past clients and ask them: How long did they work with your company? How would they rate your company's punctuality and reliability? What did they like most about working with your company? And what did they like least? Ask if you can speak with current clients, too. What can you find out from them about their experiences working with janitorial services in general and yours specifically? Make sure you get key information such as contract dates so that it is easy to evaluate how many of those references are still doing business with your company.

4) Verify Insurance

When you’re evaluating janitorial services, one of your priorities should be insurance. The last thing you want is to discover that your contractor does not have coverage when something goes wrong. With an accredited service, you can trust that they are properly insured, both physically and financially. The issue of insurance coverage alone should be enough reason to look elsewhere if your potential provider cannot or will not provide proof of insurance. It’s better to know before disaster strikes than after it's too late. Any reputable janitorial service will be able to provide proof of appropriate commercial liability insurance with any reasonable request, so don't settle for less!

5) Verify Customer Base

Look for companies that have more than five years of experience and a track record of good customer satisfaction. If you’re unsure if their references are legit, look them up on Yelp and see what previous customers have said about them. It’s important to note whether or not they’ve been around long enough to establish processes and service continuity. You shouldn’t do business with anyone who hasn’t been able to maintain positive feedback from their customers.


A janitorial service can be one of your most effective marketing and advertising tools, but only if you choose wisely. Evaluate cleaning service providers by considering some of these criteria: thoroughness, timeliness, cost-effectiveness, and environmental. This way you’ll avoid being stuck with a janitorial service that doesn’t meet your expectations – or worse – leaves a bad impression on potential clients. Make sure your business is ready before you start looking for a janitorial service! Good luck!



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